Last summer, I was helping my family plan a trip to Okinawa, Japan. Like any good son/brother/uncle, I was in charge of finding flight tickets. And not just any tickets—we wanted the cheapest possible.

So I did what most people do: I set up flight alerts using …

In our previous post, we shared how MailTrigger helped us streamline notifications across our internal systems.

Today, let’s take a look at how we use MailTrigger to optimize and automate our own product’s customer support workflow.

Auto-Responding to Customer Emails

When a customer emails support@mailtrigger.app, we …

Ever since MailTrigger was introduced, we've made major improvements to how we handle notifications across all our internal services.

You might want to start with Part 1: How MailTrigger Was Born to understand the problems we faced and why we built MailTrigger in the first place.

Sentry Integration

We changed …

Our company uses a bunch of different tools—like Sentry, Jenkins, Monit, Healthchecks, and Uptime. Each of them sends notification emails to admins or engineers (if it can be configured to do so).

The Pain Before MailTrigger

Before MailTrigger, we had a real headache, especially with one service: Monit.

We …